Shipping Policy:

Thank you for shopping at OldTown! We are committed to providing you with the best shopping experience possible. Please review our shipping policy below:

 

1. **Delivery Partner:**

      We have partnered with Xpressbees, a trusted logistics provider, to ensure timely and secure delivery of your orders.

 

2. **Shipping Locations:**

      We currently ship within india. Please note that some remote areas may have limited delivery coverage.

 

3. **Processing Time:**

      Orders are typically processed and shipped within 1-2 business days after payment confirmation. Please allow additional processing time during peak seasons and holidays.

 

4. **Shipping Methods:**

      We offer standard shipping through Xpressbees for all orders.

 

5. **Shipping Charges:**

      Shipping charges are calculated based on the weight of your order and the destination address. The shipping cost will be displayed at checkout before you finalize your purchase.

 

6. **Delivery Time:**

      The estimated delivery time varies depending on your location. Generally, orders are delivered within 5-7 after dispatch. Please note that unforeseen circumstances such as weather delays or customs clearance may affect delivery times.

 

7. **Order Tracking:**

      Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment by visiting the Xpressbees website and entering your tracking number.

 

8. **Delivery Attempts:**

      Xpressbees will make multiple attempts to deliver your order to the provided shipping address. If no one is available to receive the package, a notification will be left, and you may be required to arrange for re-delivery or pick up from a designated location.

 

9. **Delivery Confirmation:**

      Upon successful delivery of your order, please ensure to inspect the package for any damages or discrepancies. If you notice any issues, please contact our customer service team within 48 hours of receiving the shipment.

 

10. **Shipping Restrictions:**

      Certain items may be subject to shipping restrictions due to size, weight, or regulatory limitations. We reserve the right to refuse shipping or cancel orders that violate these restrictions.

 

11. **International Shipping:**

       For international orders, please note that customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

 

12. **Shipping Support:**

       If you have any questions or concerns regarding shipping, delivery, or tracking, please feel free to contact our customer service team. We are here to assist you every step of the way. By placing an order with OldTown, you agree to accept our shipping policy. We strive to provide you with the best possible shipping experience and appreciate your continued support. Happy shopping!